OBJECTIVE

HIGHLIGHTS OF ACCOMPLISHMENTS

• 9 years in operations center environment
• 8 years internet experience, including
• 3 years experience troubleshooting network issues from highspeed backbone to individual user level
• Developed and managed World Wide Web site for retail music store
• Experience with Solaris, FreeBSD, Macintosh, Windows 95 and NT TCP/IP client software
• Trained employees and others to use graphics, HTML, LAN and internet applications for Mac

EMPLOYMENT HISTORY

Network Operations Engineer, UUNet, Amsterdam, Europe, Jan 2000-present

• Focus on German backbone
• Troubleshoot STM-16 connections

Senior System Administrator, EuroRSCG Interactive, Amsterdam, May-November 1999

• Manage IP routing for internal backbone
• Manage peering arrangements with smaller ISP's
• Provide infrastructure, including DNS and routing, for Worldwide Web advertisers

Network Operations Engineer, UUNet, Fairfax, Virginia, U.S.A., September 1996-May 1999

• Monitor U.S. & European backbone & dial access network via SNMP logging & HP OPENView
• Troubleshoot OC12, OC3/STM-1, DS3, DS1/E1, Frame Relay and dialup Point-of-Presence outages for UUNet, resellers, & dedicated customers
• Coordinate troubleshooting of UUNet equipment with onsite technicians and telephone companies
• Train new engineers in dialup and backbone operations

• Alcatel DMX-3003N multiplexer
• Ascend Max 4000 (T1 & E1), TNT, GRF router, Pipeline-50 & 75 ISDN routers
• Cisco 2511, 2600, 3640, 7513, & 12008 routers, Catalyst 5000 Ethernet switch
• Cascade BSTD-X 9000 Frame Relay switch
• FORE ASX-1000 ATM switch
• Juniper M-40 Gigabit router
• Larscom Orion 4000 T3/T1 Inverse Multiplexer, Access T-45 & Kentrox DSUs

• Worked with Australian telco (Telstra) to re-provision ISDN-capable E1s
• Compiled statistics on UUNet network outages and troubleshooting

Webmaster, Sound Exchange, Houston, Texas, U.S.A., May 1995-August 1996

• Developed and managed World Wide Web page for retail music store
• Maintained, upgraded and troubleshot Macintosh hardware, software, TCP/IP and AppleTalk LAN
• Trained employees on HTML and graphics applications for maintaining the Web page
• Expanded online catalog as music information resource

Space Shuttle Engineer, United Space Alliance, NASA-Johnson Space Center, Texas, U.S.A., 1986-1996

• Monitored Shuttle electrical systems in the Mission Control Center
• Developed web page for posting project status reports
• Tested workstation applications for ground control operations

• Trained flight crew in use of Shuttle onboard equipment
• Developed lesson plans for flight crew
• Compiled flight controllers' handbook and published it online
• Edited Shuttle onboard flight operations checklists

EDUCATION

• Bachelor of Science, Mechanical Engineering, 1985, Rice University
• Master's Program, Future Studies, 1991-1993, University of Houston at Clear Lake
• UUNet in-house instruction: UNIX, TCP/IP, Cisco, Routing, Frame Relay Provisioning, Orion, Ascend TNT, Cascade, FORE

ADDITIONAL SKILLS

• Familiar with Photoshop 3.0.5, PageMaker 6.0, Illustrator 6.0, Microsoft Word 6.0.1, Excel 5, FileMaker Pro 2.1
• Excellent oral and written communication skills, especially in technical writing. Strong teaching skills
• Basic conversational Dutch, slight knowledge of German, Spanish and French

REFERENCES